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General Questions: |
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Why don't you offer unlimited bandwidth?
The reason we do not offer unlimited bandwidth is because
there is no such thing! All of our web hosting plans however
do include generous allowances which will exceed to requirements
of all but the most intensive of sites.
Do you allow warez and adult websites?
No. We do not allow any kind of warez or adult content
on our servers. Please refer to our Terms
of Service for
more information.
Is there a minimum contract or commitment?
No. There is no contract or commitment. You can at any
time contact our support department and request a cancellation
of your account. |
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Account Questions: |
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How long does it take for my account to be setup?
All accounts are setup within 12 hours and typically within
2 hours. Once your account is created a welcome message
will be sent to your nominated email address. This message contains
important information about how to access your account control
panel.
My account has been setup, why isn't my domain working?
If you ordered a new domain name through HostShop then
your domain dns settings will be automatically configured
and your domain will be active almost immediately.
If you registered your domain through another registrar and have ordered
a domain transfer or redelegation then your domain will
not be active until your existing registrar update the
dns records for your domain. It can take up to 48 hours
before the changes are effective.
If I sign up with one of your hosting plans now, can I upgrade/downgrade later?
Of course! You can at anytime, upgrade or downgrade your
account without any processing fees or interruption of
service. All you have to do is to let us know what hosting
plan you would like to upgrade/downgrade
to. We can also customize a plan to fit your exact needs.
Are my account files backed up regularly?
Yes. All accounts are backed up on a daily basis. However,
it is strongly recommended that you keep an up to date
backup of your account on a local computer (i.e. your desktop).
How do I backup my account?
You can download your daily account backup by logging into
your account control panel and clicking on "backup". There you will find
a backup of your home directory, your SQL databases and your
email aliases/filters. Simply click on each link to download the backup
files.
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Email Questions: |
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Can I change my MX record to use services like Everyone.net's web mail?
Yes. You can change your MX record from within your control panel to have any server handle your emails.
What are my incoming and outgoing mail servers?
You can use "mail.yourdomain.com" for your incoming and outgoing mail.
How can I access the web mail without logging in to the control panel everytime?
You can access your web mail account by going directly to "http://www.yourdomain.com/webmail/". Make sure you have an ending slash ("/").
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Domain Questions: |
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Can I host multiple domains using one account?
Yes. You can host additional domain names on sub domains of your main account. For example, we can point "Your2ndDomain.com" to "sub.YourMainDomain.com" and have it appear as a real account to everyone else. This feature is very useful for people who own more than one domain name. However, if you need to host each domain with its own separate features, we suggest you take a look at our reseller packages.
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FTP Questions: |
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Can I access my account via FTP 24/7?
Yes. You can login to your account via FTP or your personal control panel day and night to manage your account.
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Control Panel Questions: |
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Do I get a control panel to manage my account?
Of course! You can login to your control panel by going to http://www.yourdomain.com/cpanel/ and entering your account login and password.
I changed my control panel password and now I can't login?
Your account name and password are both case-sensitive (for example, if your password is "abc123" and you type it in as "ABC123", it will not work). Make sure that you type in your password correctly and that your whole account name is in lowercase.
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Guarantee Questions: |
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14-day money back guarantee
To prove to you how confident we are in our services, we will offer you a 14-day money back guarantee. If for any reason you are not completely satisfied with our services and cancel your account within the initial 14 days of your account setup, we will refund all of your money.
99.9% uptime guarantee
If for any reason (except for scheduled downtimes) our network or servers are down for longer than 0.5% in any month, you can request a 50% discount for your following month's services.
Price freeze guarantee
With HostShop, you never need to worry about increase of your monthly fees. When you sign up for one of our packages, the price of that package will stay the same for as long as you remain a continuous customer.
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Guarantee Questions: |
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Do you support Perl/CGI and PHP?
Yes, we support both Perl/CGI and PHP
Do you support MySQL?
Yes, we support MySQL databases. You can manage your databases from within your web based control panel.
Do you have any preinstalled scripts that I can use?
Yes. We have a variety of Perl/CGI and PHP scripts that you can use. To give you some examples, we have message board, counter, guestbook, chat and more.
What is the path to Perl?
The path to Perl is: /usr/bin/perl
What is the path to Sendmail?
The path to Sendmail is: /usr/sbin/sendmail
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